911 Services

Solutions for Public Safety Answering Points/Enhanced 911 Call Centers

911 NET

911 subscribers can easily make critical database changes and receive rapid electronic confirmation. 911 NET also provides a current, online copy of the 911 subscriber's Master Street Address Guide.

Key Applications
Public Safety Answering Points/Enhanced 911 Call Centers

911 Subscriber Records Information

The accuracy of your database can mean the difference between life and death. Qwest simplifies everything by giving 911 subscribers a complete listing of Qwest customers in the subscriber's area. Non-Qwest and unlisted customers are not included, so the information is not guaranteed sufficient for full 911 maintenance.

Key Applications
* Public Safety Answering Points/Basic or
* Enhanced 911 Call Centers

Enhanced 911

Three features give your locality the best 911 system. Selective Routing (SR) allows 911 calls from different telephone numbers with the same prefix to be routed to different Public Safety Answering Points (PSAPs), based on the caller's address. Automatic Number Identification (ANI) identifies and forwards the caller's telephone number to the PSAP. Automatic Location Identification (ALI) provides the caller's address and related information to the PSAP.

Key Applications
* Public Safety Answering Points/Enhanced 911 Call Centers

Emergency Transport Backup (ETB)

When dedicated 911 lines fail, Qwest prevents the problem from creating an emergency itself. Our backup systems use alternate transport paths including the public switched telephone network and wireless so no emergency call goes unanswered.

Key Applications
Public Safety Answering Points/Basic or Enhanced 911 Call Centers

Private Switch/Automatic Location Identification

Be as precise as possible. Qwest has the power to let you identify an exact phone station within a company or large building. If the customer has a properly equipped PBX or Centrex system, Qwest lets you identify the phone extension-even if the caller is on a private switch. Bring order to a potentially chaotic emergency situation.

Key Applications

• Multi-tenant buildings served by a single PBX
• Campus environments
• Remote locations