Residential: Customer Service

• View and pay your bill
• Understand your bill
• Make payment arrangements
• Report a payment
• Get service restored
• View FAQs

High-Speed (DSL)

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• Online Help
• Broadband Community Forum
• Internet Service Providers
• Order Qwest Broadband
• Check order status
• View FAQs

Dial-up

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• Find dial-up numbers
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• MyAccount sign in
• Broadband Phone customers sign in
• Hosted VoIP customers sign in
• Long-distance only customers sign in
• Large business customers sign in
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• Basic Telecommunications Services
• Servicio al Cliente en Español
• Center for Customers with Disabilities
• Buried cable locator
• Find area codes
• Telephone assistance plans
• DEXonline.com (White & Yellow pages)
• Telephone fraud information
• Computer and Internet fraud information
• Recognize a Qwest employee
• Sign up for monthly e-newsletter

• Contact us
• Request repair online
• Manage my repairs
• Troubleshooting
• View FAQs
• For IDT-Long Distance (PDF)

Local

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• Request repair online
• Online Help
• Move your service
• Order new service
• Check order status
• Add/remove a service freeze
• View FAQs

• Contact us
• Check your minutes
• Read user guides
• Order phones, plans, accessories
• Check Order Status
• Wireless local number portability
• View FAQs

• Contact us
• Check availability
• Order TV services
• Check order status
• View TV services FAQs
• View VDSL Internet FAQs

• Contact us
• MyOneFlex
• Change services and features
• Read user manuals
• Order online
• View FAQs