Qwest 800 Database Access Service enables access customers to provide 8XX toll-free service to originating end users-and to give full number portability to 8XX subscribers.
This originating service uses trunk-side switched access and relies on 10-digit screening to identify and deliver traffic to the appropriate access customer. Qwest performs the carrier identification function based on dialed digits to determine the location to which the call is to be routed. 800 Access Service is provisioned from the Service Switching Point (SSP) as CST3 or Feature Group D. The service is provisioned to all access tandems, stand-alone operator switches equipped as SSPs within a LATA, and SSP-equipped end offices. Traffic can be direct end office or access tandem routed.*
*800 Access Services are available where facilities permit and where they are not prohibited by technical limitations.
There are two vertical features of this service:
Routing options are determined by routing information specified by the toll-free service provider in the SMS/800 database.
When 800 Service Line customers choose a participating carrier(s) to transport their interLATA 8XX traffic, Qwest will notify the affected carrier(s) within 24 hours.
When an access customer orders 800 Access Service for the transmission of both voice and data traffic, the customer must order Clear Channel Capability for provisioning of its data traffic.
Qwest must be notified 24 hours prior to any media efforts that will stimulate usage.
The rate elements associated with this service are Switched Access Minutes of Use and Carrier Identification Charge. Current pricing for 800 Access Service, as well as for the vertical features (Plain Old Telephone Service (POTS) Translation and Call Handling and Destination), can be found in FCC Tariff #1, Section 6.8.9.
| Features | Benefits |
| Enables business and residential end users to place 8XX calls to over 23 million toll-free numbers | Offer full range of services; generate network traffic; attract new end users |
| Includes choice of two vertical features-Plain Old Telephone Service (POTS) Translation and Call Handling and Destination | Offer customized 8XX toll-free service |
| Is provisioned from Qwest Service Control Points | Offer a highly reliable service of proven and dependable performers |
| Ordering via the GET process is easy and fast | The GET process provides a nearly retail level of individualized service and ordering. |
| Connections from Qwest's system to the national SMS/800 database have very seldom experienced congestion | Modify service quickly — usually within 15 minutes |
ABC Carrier is initiating local service in several new markets and wants to ensure that its products and services are competitive with those of other local service providers in those markets. Realizing that use of toll-free calling is huge-and growing-the company adds 8XX service to its product line so that its end users can place calls to over 23 million toll-free numbers across the country.
Please contact your Account Representative for information.
Qwest 800 Access Service is ordered by completing an Access Service Request (ASR) form.
800 Access Service is provisioned from the SSP switch. An access customer must order service to all end offices within a LATA, and provision, at a minimum, to all access tandems and stand-alone operator switches equipped as SSPs within the LATA(s) in which it desires to have 8XX traffic routed to its Feature Group D or CST3 facilities.
Unless prohibited by technical limitations, 8XX voice or data traffic may, at the option of the customer, be combined in the same trunk group arrangement with the customer's non-8XX Access Service voice or data traffic, or be provisioned on a separate trunk group. When required by technical limitations, or by customer request, a separate trunk group will be established for the service.
Please contact your Account Representative for information.
The customer's bill reflects all applicable rates and charges for 800 Access Service. The 800 Carrier Identification Charge, POTS Translation, and Call Handling and Destination Feature charges appear under the "Miscellaneous" rate category of the usage bill. There is a breakdown by:
These rates will appear on the appropriate Feature Group BAN account, depending on the status of the originating end office.
The 800 Carrier Identification Charge and POTS Translations charges are billed on a per call basis. A call is considered passed once the 10-digit translation is completed in the Service Control Point and the call is passed to the access customer.
The POTS Translation charge is billed in addition to the 800 Carrier Identification Charge if Qwest is instructed to deliver a POTS number to the access customer.
Call Handling and Destination Feature charges are billed on a per-query basis and applied in addition to the 800 Carrier Identification Charge and POTS Translation charges whether or not the actual 8XX call is delivered to the service provider.
8XX originating traffic is identified as 800 Access Minutes under the Local Transport Facility rate category of the usage bill.
The Percent Interstate Usage (PIU) applied is the PIU the access customer has reported to Qwest on the ASR for 800 Access Service. It is updated quarterly.
Each option offers alternative methods of implementation. The 800 Carrier Identification Charge, POTS Translation, and Call Handling and Destination Feature charges are billed by the originating end office access provider to the access customer.
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For questions or additional information, please contact your Qwest Account Manager. If you do not know who your Qwest Account Manager is, click here for additional information.
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Last Update: October 16, 2007
SMS/800™ is a Trademark of Ameritech Corporation
