Qwest Broadband for Resale (QBR) is the contractual name for wholesale, commercial, high speed internet services purchased by Competitive Local Exchange Carriers (CLECs) and Resellers for resale to their Resale and Qwest Local Services Platform® (QLSP®) end user customers.
Whether called broadband, high speed internet, or Digital Subscriber Line (DSL), this service provides end users with fast and reliable internet connectivity and continuous dedicated access to a selected Internet Service Provider (ISP) with compatible Resale and QLSP products.
QBR is available with voice services (voice and data are transmitted concurrently over a single local loop and 'split' at the serving central office or remote terminal) or on a data only, no-voice ('standalone') basis. Connection speeds from up to 256Kbps downstream to 7Mbps downstream are available dependent upon network configuration and compatibility.
QBR is billed to you at compelling wholesale rates. With significant discounts off of residential and business retail rack rates, you're sure to agree that QBR offers compelling margin opportunities while helping to complete your end-user service offerings!
QBR with QLSP Voice Services
QBR is available with compatible QLSP Business and Residential, QLSP PBX Analog (non-DID trunks), and QLSP® Centrex 21, QLSP® Centrex Plus, and QLSP® Centron® services. Standalone service is not available with QLSP.
QBR with Resale Services
QBR is available with compatible Resale Business and Residence Service, PBX Trunk Service, Centrex 21, Centrex Plus and Centron®, and Centrex Prime®.
Standalone QBR Service is also available under the Resale process. Standalone service is strictly a data line and does not include analog voice transmission capabilities or 911 service.
The following QBR services are available:
| Services for Business End-Users (Business, Centrex, and PBX) | ||
| Product | USOC | Connection Speeds up to: |
| Qwest High-Speed Internet® not including Internet Access or ISP features | ||
| GRLSB | 256 Kbps downstream/upstream | |
| GRLA8 | 640 Kbps downstream/256 Kbps upstream | |
| GRLZB Standalone: GRLZC |
1.5 Mbps downstream/896 Kbps upstream | |
| GRL3B GRL5B GRL7B Standalone: GRL3C GRL5C GRL7C |
The provisioned Connection Speed depends on loop qualification: 3 Mbps downstream/640 Kbps upstream 5 Mbps downstream/896 Kbps upstream 7 Mbps downstream/896 Kbps upstream |
|
| Services for Residential End-Users | ||
| Product | USOC | Connection Speeds up to: |
| Qwest Connect® not including Internet Access or ISP features | GRLSM | 256 Kbps downstream/upstream |
| Qwest Connect® Silver not including Internet Access or ISP features | ||
| GRLAM | 640 Kbps downstream/256 Kbps upstream | |
| GRLZM Stand-Alone: GRLZS |
1.5 Mbps downstream/896 Kbps upstream | |
| Qwest Connect® Platinum not including Internet Access or ISP features | GRL3M GRL5M GRL7M Stand-Alone: GRL3S GRL5S GRL7S |
The provisioned Connection Speed depends on loop qualification: 3 Mbps downstream/640 Kbps upstream 5 Mbps downstream/896 Kbps upstream 7 Mbps downstream/896 Kbps upstream |
Downstream speeds refer to data rates from the network to the end-user. Upstream speeds refer to data rates from the end-user to the network. Service speeds are "up to" and Qwest will provision your line at the maximum speed it qualifies for within the speed range of the service you selected. Actual speed varies depending on various factors. Qwest may limit speeds.
QBR Services are available where facilities exist throughout Qwest's 14-state local service territory on loops that meet specific conditions, e.g., distance from the CO, as determined by the "loop qualification" process.
Qwest broadband may not be available in all areas or at the rates or speeds generally marketed. Availability of service depends on availability and limits of Qwest wire centers and facilities. Service will not be provided using unsuitable facilities or if provision of service creates interference with other services. Service is offered only to location(s) qualified by Qwest line qualification procedures. Some lines may not qualify for the service even if initial tests qualified such lines. Speed and availability of service are not guaranteed and may be limited by a variety of factors including but not limited to the physical condition of the line and wiring at the location, of service, phone line qualifications, computer performance/configuration, and network/Internet congestion. Service is provided on a per-line basis, and the actual throughput and connection speed of your service depends on a number of factors such as Internet traffic and congestion or bandwidth, distance of the premises from a Qwest central office, viruses or spy ware, server speed of the Web sites to which the end user connects, traffic and congestion on the premises network or corporate LAN, and Windows PC settings, in addition to the factors listed above. Uninterrupted or error-free service is not guaranteed.
If an end user with broadband service moves to another location (including a move within the same building) broadband service is not guaranteed at the new location. The new/moved line must be re-qualified for Service and nonrecurring charges (NRCs) applicable to new Service will apply.
Qwest Retail High Speed Internet/Broadband Service Promotions are not available.
Grandfathered Qwest DSL services, such as Qwest DSL Pro products, installed under predecessor wholesale broadband contracts, e.g. Qwest Commercial Broadband Services (QCBS), remain available under QBR unless or until notification is provided by Qwest. Qwest will accept no order activity except Disconnection on the broadband portion of these lines. Rates for the services are published in the Qwest High Speed Internet Rate Card.
Broadband Technology Availability Restrictions
Certain Qwest retail broadband products, primarily including those provided to end users using Qwest Internet Protocol (IP) broadband (indicated by USOCs EHX++), are not available with QBR because Qwest currently is not able to accept or provision third party ISP service on IP Broadband technology. When you request conversion to wholesale of any existing account that includes these or any other unavailable broadband services, you may request retention of broadband functionality by changing that unavailable service to one of the available products listed in this PCAT (provided that the impacted end-user premises loop qualifies for service). All QBR services are provisioned using Asynchronous Transfer Mode (ATM) based technology. In certain areas, Qwest is upgrading our network to support Fiber-Optic fast broadband service by deploying Remote-Based DSL including Fiber to the Node (FTTN) and Fiber to the Premises (FTTP) facilities which are supported with IP technology instead of ATM. This new technology might overlay the existing ATM-based broadband infrastructure and in certain limited instances might result in the withdrawal of ATM-based broadband availability at a circuit level.
Qwest IP Broadband services installed with QLSP or Resale lines due to Service Interference issues under predecessor wholesale broadband contracts, e.g. QCBS, remain available under QBR unless or until notification is provided by Qwest. Qwest will accept no order activity except Disconnection on the broadband portion of these lines. Rates for the services are published in the Qwest High Speed Internet Rate Card.
QBR services are provided under terms and conditions and rates of a Commercial Agreement.
Unless requesting Standalone service, you must also be the provider of record of the underlying voice service when requesting broadband service.
You may order new service subject to loop qualification and availability or convert existing Qwest retail end users with high speed internet service to Qwest Resale or QLSP service and maintain the high speed internet service, if that service is available with QBR, as provided in Product Description. Following service conversion, any existing Customer Premise Equipment (CPE) (e.g., modems, filters) will not be maintained or changed by Qwest.
It is your responsibility to provide your end-users with CPE (computers, software, modems, and filters), marketing materials, installment instructions, and Tier 1 Technical Support. CPE must meet current minimum System Requirements and the end user must be equipped with a currently qualified Residential Modem or Business Modem.
Installing or using Qwest broadband with CPE that does not meet minimum system requirements limits functionality, availability, and support and may damage CPE, software, peripherals or data. Qwest reserves the right to revise minimum requirements.
You must select a qualifying ISP (Qwest is not an available ISP with QBR) when you submit your service request. If your selected ISP no longer has a relationship with Qwest or no longer offers service in your area, we will contact you to determine a qualifying alternative ISP and the destination change charge will be waived. Note that destination change charges do apply for any other ISP changes.
Service Conditions
You and your end-users are subject to the Qwest® Broadband Subscriber Agreement, Acceptable Use Policy (AUP), and Excessive Use Policy (EUP) which include certain service restrictions and requirements including but not limited to:
Qwest may disclose information in accordance with our Privacy Policy (link italicized text to www.qwest.com/privacy/) and the Subscriber Agreement to a governmental agency when permitted to do so by law, or if necessary to establish rights or obligations under this Agreement.
You assume total responsibility for use of this Service. Qwest exercises no control over and disclaims any responsibility for the content created or accessible using the Service and for actions taken on the Internet. Qwest recommends that the service not be used in high risk activities where an error could cause damage or injury.
Technical characteristics are described in:
MRCs and NRCs for broadband service are published in the Qwest High Speed Internet Rate Card. Contractual discounts are provided in your Agreement.
Note that the Qwest High Speed Internet Rate Card. includes all Broadband services available from Qwest, including some services that are not available under QBR. (See the Product Section (Link blue text to Product Section of this PCAT) of this PCAT to review available QBR services and speeds). When referencing a Rate Card be sure to use the Consumer Rate Card for your residential end users and the Business Rate Card for your business end users.
3 Mbps downstream/640 Kbps upstream, 5 Mbps downstream/896 Kbps upstream, and 7 Mbps downstream/896 Kbps upstream speeds are all billed at the “Connection speeds up to 7 Mbps downstream/ up to 896 Kbps upstream speeds” rate. The connection speed that you may request provisioned is determined by your Loop Qualification response.
Your QBR Agreement includes a discount on the Broadband Activation Fee NRC. Except for this NRC, all charges provided in the Qwest High Speed Internet Rate Card apply as published.
Your QBR Agreement includes MRC discounts that will apply to the available services in the Qwest High Speed Internet Rate Card.
Your Interconnection Agreement must include specific terms and conditions and rates to purchase any underlying Resale or QLSP voice service. See Implementation for additional information if you need to amend your Interconnection Agreement.
Qwest broadband services are offered by Qwest on a non-common carrier, Title I basis and are not tariffed. Service is offered only under terms and conditions and rates of a commercial wholesale QBR Agreement.
| Features | Benefits |
| Speed availability | Meets wide variety of residential and business data transmission needs. |
| Available throughout Qwest's 14-state local service territory. | Our network offers fast speeds at compelling rates in rapidly growing, geographically diverse market areas without the cost of buying or building field facilities. |
| Uses end-users existing phone lines to deliver both voice and data | Provides one-stop shopping for voice and data transmission lines. |
| Standalone service delivers a data line only | Standalone is the solution for users looking to reduce their monthly telecom spend while maintaining broadband access on dedicated facilities. |
Broadband service has become a nearly obligatory offering in all carriers' end user portfolios. High-speed connectivity needs of today's residential and business end-users include Internet access, corporate LAN access, Telecommuting, Desktop video conferencing and more.
If you are a new wholesale customer and are interested in doing business with Qwest wholesale, please visit the Prospective Customer Inquiry Form.
To purchase QBR, you need to be a certified CLEC or Reseller with a current Interconnection Agreement, a QLSP Commercial Agreement, if applicable, and an executed QBR Commercial Agreement.
General pre-ordering activities are described in the Pre-Ordering Overview.
Loop Qualification
You must perform Loop Qualification by service address or Working Telephone Number (WTN) before ordering new or upgrading existing broadband service to determine if, and at what speeds, broadband is available on that existing WTN or at the end user's location.
You may submit broadband installation requests simultaneously with your QLSP or Resale voice service installation request (New, Change, or Transfer orders) if the address qualifies for broadband service.
Loop qualification will qualify addresses and WTNs for ATM-based Qwest broadband only and will return the highest speed available and is available by:
For Standalone service, you must perform a Loop Qualification by address and the response must be 1.5 Mbps or greater. When submitting an LSR, the TNS field must be populated with either a reserve TN or a placeholder TN. Qwest will provide a data TN upon Firm Order Confirmation (FOC)). When the Loop Qualification response is 'Out of Capacity', do not submit a request for new standalone broadband service.
Loop Qualification using IMA
To qualify by WTN, the account must be posted to Qwest billing systems. In Border Towns, you may qualify either the dialable WTN or the billing WTN. Additional information on Border Towns can be found in the Pre-Ordering Overview.
Bulk Loop Qualification Process
To request Loop Qualification on more than 20 addresses or TNs, create and submit to Qwest spreadsheets as described in Appendix E of the Loop Qualification and Raw Loop Data CLEC Job Aid..
Loop Qualification Provisional Response
A 'Provisional' response to a Loop Qualification request means that broadband may be available contingent upon certain network activity.
To authorize Qwest to attempt to provision broadband on a provisionally qualified WTN or address, populate the SCA field on your Local Service Request (LSR) with 'Y'. This action authorizes Qwest to perform a UDC removal or line move, at no additional charge, to allow installation of the broadband service. If a line move or UDC removal is not possible, Qwest will send you a jeopardy notice for the LSR.
Note that line moves and UDC removal are not available on N & T orders, C orders adding a new line simultaneously with broadband or on Standalone service.
Other Pre-Ordering Information
Information regarding ADSL Loop Qualification and Qualification Characteristics may be found in Appendix E of the Loop Qualification and Raw Loop Data CLEC Job Aid.
For ISP name validation, refer to the Interconnect Service Center or your Account Manager.
Requirements for pre-ordering are described in Local Service Ordering Guidelines (LSOG) Pre-Order.
Speed Upgrade
On rare occasions, your existing customer may qualify for a higher speed at its service address than the WTN assigned at the service address may qualify for. If you have verified that the address qualifies for a higher speed through the address qualification tool, you may submit a speed change request using Fax/Gateway by adding a remark indicating that the address qualifies for a higher speed. Qwest will validate whether the address qualifies for a higher speed based on the available facilities and will either accept or reject the request. In the event that Qwest accepts the LSR, Qwest will attempt to provision broadband at the higher speed. If Qwest accepts the LSR but determines that it is not able to provision the higher speed, Qwest will follow existing Jeopardy procedures.
Qwest® Host Volume Discount Program arrangements are not available under this agreement. This arrangement is indicated by the presence of a broadband USOC followed by a 'DVDP' Field Identifier (FID) on the CSR. When you request conversion of an existing Retail service with this arrangement, Qwest will remove the DVDP FID from the account while keeping end-user broadband functionality in place. This process will take down the Volume Discount Program's Host ISP; therefore an ISP Host change is required during the conversion process.
General ordering activities are described in the Ordering Overview.
Service interval guidelines are found in the Service Interval Guide (SIG).
Orders should be placed using the IMA Graphical User Interface (GUI), the IMA Extensible Markup Language (XML), or faxed to 888-796-9089. Service requests are submitted using the following LSOG forms:
Follow the field entry requirements described in the LSOG. (Link italicized text to: http://qwest.com/wholesale/clecs/lsog.html) Information regarding directory listings is available in the White Pages Directory Listings PCAT. When Standalone Service is the only service on an account, a directory listing is required but the listing will not be sent to the Qwest Listings database.
USOCs and FIDs are described in the Universal Service Order Codes (USOCs) and Field Identifiers (FIDs) Overview.
To change a WTN on a line with broadband, the new TN must not be a currently working number in a Qwest switch. The TN cannot be "swapped" for another line. To "swap" a working TN, the broadband service must be removed prior to the TN swap.
On the RS, PS or CRS form in the MEGACENTNM field include the Mega Central Name that matches the valid Mega Central Circuit ID.
The appropriate broadband USOCs must be indicated in the FEATURE section of the RS, PS, or CRS form.
When ordering Standalone service, use USOC GFB for Business end users and USOC GFR for Residential end users for the line USOC. Populate the TNS field on the RS form with either a reserve TN or a placeholder TN and when the service request is processed Qwest will assign a data TN.
When changing an existing voice with broadband service to Standalone service, note that the TN will be changed to a data TN. Feature Activity (FA) Types:
| FA | FEATURE |
| C | 1FB |
| T | GFB |
| D | GRLZB |
| N | GRLZC |
When changing from an existing Standalone service to a voice line with broadband service, the TN will be changed to a voice TN. Feature Activity (FA) Types:
| FA | FEATURE |
| C | GFB |
| T | 1FB |
| D | GRLZC |
| N | GRLZB |
The PIC and LPIC fields on the RS form must be populated with NONE for Standalone Service.
The data TN on Standalone service will be changed if the service is moved to a new location.
If prior to the scheduled installation due date Qwest determines that the Loop Qualification result was a false positive, Qwest will make every attempt to provision the Service (including performance of line move or UDC removal) within the original scheduled DD without requiring a supplemental LSR (SUP). If Qwest cannot complete provisioning on or before the original scheduled DD, Qwest will send to you a jeopardy notice and request that you submit a SUP, within 4 business hours, with a Y in the SCA field authorizing the standard interval. Additional information on the jeopardy process can be found in Provisioning and Installation Overview.
You may retain existing TNs with broadband service on T&F orders. Dual service is not allowed. For additional information on T&F telephone number retention, refer to the Port Within (Location Portability) section of the Port Within PCAT.
Partial migrations, conversions, consolidations and deconsolidation
To minimize or avoid extended broadband service interruption on the due date for these order activities where broadband is being retained, LSRs should include the following information:
| FIELD | ENTRY |
| Manual Indicator | Y |
| Remarks | Partial Migration with Qwest broadband |
Deny/Restore
When Temporary Disconnection for Non-Payment is requested, your end-user's Qwest broadband service will be interrupted and will not allow any Internet activity. There is no specific NRC to deny broadband service, however other service charges may apply dependent upon the underlying voice service. An NRC will be applied when service is restored. MRCs will remain unchanged and payable to Qwest during denial of service. See the Qwest High Speed Internet Rate Card for the NRC. Additional information on Temporary Disconnection for Non-Payment is available in Temporary Disconnection for Non-Payment/Restore PCAT.
To simultaneously deny both voice service and broadband service, submit to Qwest an LSR for temporary disconnection of the voice service. With this order, both voice and broadband service will be denied. To restore both voice and broadband service, submit an LSR for restoral of the voice service as detailed in the Temporary Disconnection for Non-Payment/Restore PCAT.
Requests denying or restoring broadband service can not be combined with any other types of order activity. To request temporary disconnection or restoral of the broadband service only, submit to Qwest an LSR indicating the following:
| FIELD | ENTRY |
| ACT | C |
| LNA | C |
| FA | N for Deny or D for Restoral |
| FEATURE | SCG4X |
| Manual Indicator | Y |
| Remarks | Broadband Temp Deny or Restoral |
Once Qwest has received an LSR and has issued the order to deny broadband service, you may not simply submit a SUP to cancel or change the denial order. SUPs are not recognized and will not be processed by downstream systems and the broadband service will be denied on the original requested Due Date. To cancel or change a pending order for service denial, you must: 1) Cancel the LSR; 2) Contact the CSIE to request broadband service restoral; and 3) Submit a new LSR, if necessary.
Seasonal Service
Seasonal Service, also referred to as Suspension of Service and Vacation Service, is available to residential broadband end users only. When you request Suspension of Service, your end-user's service will be interrupted and will not allow any internet access until a Restore order is issued. Facility assignments associated with the suspended service will be reserved in Qwest's systems, the account will remain in active status on your Qwest records (i.e. service and billing), and MRCs will be reduced.
Seasonal Service is available on all residential speeds, with voice or Standalone, in all states except Idaho-North, Oregon and Washington. It has a minimum 30-day suspension period and once suspended service has been restored it cannot be placed on seasonal suspend again for a 90-day period. MRCs and NRCs are provided in the Qwest High Speed Internet Rate Card.
To request Seasonal Service, submit to Qwest an LSR indicating the following:
| FIELD | ENTRY |
| ACT | L |
| Manual Indicator | Y |
| Remarks | High-Speed Internet/Broadband Seasonal Service (must indicate if this is for voice and High-Speed Internet/Broadband or just High-Speed Internet/Broadband) |
| FA | N |
| FEATURE | N83SS |
To request Service restoral (removal of Seasonal Service), submit to Qwest an LSR indicating the following:
| FIELD | ENTRY |
| ACT | B |
| RSTTYP | S |
| Manual Indicator | Y |
| Remarks | Restore High-Speed Internet/Broadband from Seasonal Service (this will restore voice service as well) |
| FA | D |
| FEATURE | N83SS |
General provisioning and installation information is identified in the Provisioning and Installation Overview.
When you submit an LSR to order new broadband service at the same time and on the same LSR as you are requesting new line installation (N & T), the new line installation interval or the broadband installation interval may apply, whichever is longer. For service intervals refer to the Service Interval Guide (SIG).
In the event that Qwest determines that the data portion of the request cannot be provisioned with the voice after an FOC has been issued, Qwest will send you a jeopardy notice. The jeopardy notification will provide you with information on how to proceed. The jeopardy process is described in the Provisioning and Installation Overview.
Upon receipt of an accurate and complete LSR including authorization of a line move or UDC removal, you will receive a Firm Order Confirmation (FOC) based on the standard interval found in the SIG. If at any time after you receive the FOC, and prior to the scheduled due date, Qwest determines that a line move or UDC removal is required, Qwest will apply the line move or UDC removal interval and will re-FOC your LSR reflecting the new scheduled due date. The interval will begin on the date Qwest determines that a line move or UDC removal is necessary and a SUP is not required.
If at any time after you receive the FOC, and prior to the scheduled due date, Qwest determines that a line move or UDC removal cannot be accomplished to Loop Qualify, you will receive a jeopardy notification via IMA. The jeopardy notification will provide you information on how to proceed.
Loop facilities must be available when ordering broadband service.
General maintenance and repair activities are described in the Maintenance and Repair Overview.
Charges apply for certain maintenance, trouble isolation, and support services and if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. Qwest will notify you of any applicable charges in advance of you incurring such charges. If you report trouble, you must pay a maintenance of service charge if the trouble is not found in Qwest facilities or Qwest equipment or is found in customer equipment/systems or Equipment. A dispatch charge also applies if: (A) Customer requests a service date change but fails to notify Qwest before the service date and Qwest technician is dispatched on the service date (will have to pay dispatch charge and Qwest will change the service date) or (B) Qwest technician dispatched for maintenance of service and no trouble is found in Qwest facilities (applies each time this happens).
If broadband service is disconnected by Qwest in error during conversion activity, broadband repair intervals to reestablish the service will apply. Additional information on reporting this condition is available in the Recent Service Order Activity subsection of the Maintenance and Repair Overview. Additional information can be found in the Service Interval Guide (SIG.) and Expedites and Escalations Overview.
Service Interference
Certain Qwest network upgrades or changes, including deployment of remote-based DSL, fiber facilities and IP broadband, may impact end user's existing ATM-based QBR service functionality.
Service interference occurs only when certain network conditions occur, including at some Central Office or Remote Terminal ("CO/RT") fiber over ATM overlay sites where there is a power disparity between the distant CO streams and the RT data streams in shared binder groups. RT DSL can degrade CO DSL if in the same binder group. "Overlay sites" are those locations where IP broadband is deployed at a Remote Terminal (RT) (called 'Fiber-to-the-Node' (FTTN)) and where the serving Central Office also has existing ATM-based DSL.
Upon receipt of a repair ticket for broadband interference, Qwest will endeavor to correct the service interference by up to and including moving the existing DSL connection to a new binder group at the CO/RT.
In some cases, Qwest may determine that the existing DSL network configuration providing the broadband service to the end user location is no longer compatible with the new network configuration. Resulting service interference cannot be corrected and therefore availability of ATM-based service at that premise will be withdrawn. In this instance, Qwest will advise you to submit an LSR to request disconnection of the broadband service.
Speed Downgrades
In the event you and the Technical Support Center determine that broadband speed needs to be permanently lowered in order for the service to work properly, you may be requested to replace your current USOC with one of the following repair USOCs:
| Product | USOC | Connection Speeds up to: |
| Qwest High-Speed Internet® not including Internet Access or ISP features | ||
| Residence GRLXD Business GRLX8 |
1.5 Mbps downstream / 640 Kbps upstream | |
| Residence GRLAM |
640 Kbpsdownstream/ 256 Kpbs upstream | |
| Business GRLA8 |
| Product | USOC | Connection Speeds up to: |
| Qwest High-Speed Internet® not including Internet Access or ISP features - Standalone | ||
| Residential GRLXJ |
1.5 Mbps downstream/ 640 Kbps upstream | |
| Business GRLX9 |
||
| Residence GRLAJ |
640 Kbps downstream/ 256 Kbps upstream | |
| Business GRLA9 |
The word "repair" may be returned in the IMA PreOrder Loop Qualification if a repair USOC is present or if the maximum speed available for that service address is one of these speeds.
Please follow the steps below to update your existing USOC:
The service order for this type of repair issue will have the same Business day due date and the speed change charge will be waived.
NOTE: If IMA will not accept the USOC to change the speed, enter the USOC in the Remarks section of the LSR.
On a monthly basis, Qwest will provide you with billing that will provide summary account and end-user sub-account information. Detailed information regarding the Customer Records and Information System (CRIS) Summary Bill, Inquiry and Disputes is described in Billing Information - Customer Records and Information System (CRIS).
Standalone service is not billed on the same account as Centrex or PBX trunks.
MRCs and NRCs billed in advance and usage and governmental charges, unless you are tax exempt, are billed in arrears. You will pay all billed charges by the due date set forth in your billing statement, as well as any Late Charge. You will be charged for each additional copy of your bill.
View Qwest courses in the Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
1. Will the QBR end user receive a bill from Qwest?
Only the customer of record for all QBR services will receive a bill from Qwest.
2. Why aren't broadband Services in the tariff?
Effective November 16, 2005 companies providing high-speed internet access had
the choice of continuing to provide terms and conditions that governed the service under FCC Tariff
or under other agreement type. At that time, Qwest moved to a commercial agreement structure to govern
availability of broadband service.
Last Update: June 4, 2009
Qwest Local Services Platform®, QLSP®, Qwest Choice DSL Deluxe™, Qwest Choice DSL Premier™, Qwest Commercial HSI Service Pro™, Qwest Commercial HSI Service Pro Deluxe™ are Trademarks and Centron® is a Registered Trademark of Qwest Communications International, Inc.
