The General Exchange Tariff (GET) process is one means by which all Qwest wholesale customers may purchase the telecommunications products and services provided in Qwest's retail general exchange tariffs, catalogues, and price lists as well as certain other information/enhanced services commercial offerings including Qwest Wholesale Broadband (QWB). Visit the Wholesale General Exchange Tariff (GET) Process Product Catalog for additional information.
With QWB, we will deliver to your residential and business end-users fast and reliable stand-alone (data-only) high speed internet connectivity and continuous, dedicated access to Qwest's Internet Service Provider (ISP) services.
QWB is billed to you at compelling wholesale rates based on your in-service volumes or specified volume commitment. With significant discounts off of residential and business retail rack rates, you're sure to agree that QWB offers compelling margin opportunities while helping to complete your end-user service offerings!
The following QWB services are available:
| QWB Products for Business End-users | ||
| Product | Description | Speed |
| Standalone Office Basic | Qwest high speed transport provisioned with ATM or IP format. Qwest provided Internet access with no e-mail accounts or other features. | Connection Speeds up to 1.5 Mbps downstream/up to 896Kbps upstream |
| Standalone Office Basic | Connection Speeds up to 3 Mbps downstream/up to 640 Kbps upstream 5 Mbps downstream/up to 896 Kbps upstream 7 Mbps downstream/up to 896 Kbps upstream |
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| Standalone Office Basic | Connection Speeds up to 12 Mbps downstream/up to 896Kbps upstream | |
| QWB Products for Residential End-users | ||
| Product | Description | Speed |
| Qwest Connect® Silver with Internet Basic | Qwest high speed transport, provisioned with ATM or IP format. Qwest provided Internet access with no e-mail accounts or other features. | Connection Speeds up to 1.5 Mbps downstream/up to 896Kbps upstream |
| Qwest Connect® Platinum with Internet Basic | Connection Speeds up to 3 Mbps downstream/up to 640 Kbps upstream 5 Mbps downstream/up to 896 Kbps upstream 7 Mbps downstream/up to 896 Kbps upstream |
|
| Qwest Connect® Titanium with Internet Basic | Connection Speeds up to 12 Mbps downstream/up to 896Kbps upstream | |
Downstream speeds refer to data rates from the network to the end-user. Upstream speeds refer to data rates from the end-user to the network. Service speeds are "up to" and Qwest will provision your line at the maximum speed it qualifies for within the speed range of the service you selected. Actual speed varies depending on various factors. Qwest may limit speeds.
Speed(s) available at the specific end-user premises/location will be identified during the preordering process. Note that subsequent to service installation, the location may become eligible for additional speed options.
Ethernet/"Internet Protocol (IP)" based Broadband Technology
In certain areas, Qwest is upgrading our network to support lightning fast broadband services by deploying Fiber to the Node (FTTN) and Fiber to the Premises (FTTP) facilities.
All All Qwest FTTN/FTTP served broadband lines use Ethernet based protocol for the backbone portion of the network. Sometimes referred to as 'IP Broadband', these services use either VDSL2 or ADSL2+ access technology. Most of Qwest's current DSL Access Multiplexers (DSLAMs) (exchange-based network devices which connect via multiplexing Qwest DSLs to the Internet backbone) are ADSL2+. See CPE and Modems for modem requirements.
The FTTN/FTTP deployment generally overlays Qwest's Asynchronous Transfer Mode (ATM) based Broadband infrastructure. QWB services at and below 7 Mbps may use IP Broadband depending on the network technology at that end-user premise. All QWB services at 12 Mbps and above use IP Broadband.
QWB Services are available where facilities exist throughout Qwest's 14-state local service territory on loops that meet specific network conditions, e.g., distance from the CO, as determined by the Loop Qualification process. .
QWB may not be available in all areas at all speeds marketed. Availability of service depends on availability and limits of Qwest wire centers and facilities. Some lines may not qualify for the service even if initial tests qualified such lines. Speed and availability of service are not guaranteed and may be limited by a variety of factors including but not limited to the physical condition of the line and wiring at the location, of service, phone line qualifications, computer performance/configuration, and network/Internet congestion. Service is provided on a per-line basis, and the actual throughput and connection speed of service depends on a number of factors such as Internet traffic and congestion or bandwidth, distance of the premises from a Qwest central office, viruses or spy ware, server speed of the Web sites to which the end-user connects, traffic and congestion on the premises network or corporate LAN, and Windows PC settings, in addition to the factors listed above. Uninterrupted or error-free service is not guaranteed.
If the end-user moves to another location (including a move within the same building) broadband service is not guaranteed at the new location. The line must be re-qualified for service and nonrecurring charges (NRCs) applicable to new service will apply along with monthly recurring charges (MRCs) at the rate for existing customers.
Qwest Retail Broadband Service Promotions are not available.
Qwest modems are available for individual (no bulk) purchase with QWB.
Installation at end-user premises by Qwest technicians is available at the rates provided in the Qwest High Speed Internet Rate Card.
Static IP addresses are available with QWB and may be ordered using the Account Management Tool after the QWB service installation order has been fully completed. You are responsible for all Static IP activity on your QWB accounts, whether initiated by you or the end-user.
QWB Services are:
When you execute your QWB Agreement, you will select a QWB Discount Structure. Option A has no annual volume commitment while Option B does include a required and specified annual volume commitment.
Upon request, you must provide to Qwest a quarterly order volumes estimate for resource planning and allocation purposes. Qwest will accept QWB Service orders only from the customer of record, however, note that an end-user with credentials may be able to process requests for certain service changes, e.g., Static IP requests, via the internet. Any changes made by a credentialed customer or end-users will be processed and you will be responsible for the corresponding MRCs and NRCs, as provided in the Qwest High Speed Internet Rate Card.
Qwest will provide ISP services with QWB.
Qwest branded "Installation Kits", which include a Qwest Quick Connect CD and internet access credentials, will be distributed to either you or the end-user as you designate on your order. If you designate your end-user as the recipient of the Installation Kit and subsequently need to obtain the assigned credentials, call the Tech Support Center at 888-777-9569.
Your QWB end-user customer must be equipped with certain Customer Provided Equipment (CPE), including computers, software, and modems, that meet minimum System Requirements. See Residential Modems or Business Modems to review qualified modems and equipment.
Installing or using QWB with CPE that does not meet minimum system requirements limits functionality, availability, and support and may damage CPE, software, peripherals or data. Qwest reserves the right to revise minimum requirements.
As explained in Product Description, IP Broadband services in some DSLAMs will use VDSL2 access technology. This technology requires specific modems/CPE. Qwest will advise you if your service will be provisioned using this technology at the time of FOC. If you choose to order a modem from Qwest in these instances, the appropriate Premium or Advanced Networking modem will be provided.
Qwest modems and optional equipment such as wireless modules, are available for individual purchase with QWB. No bulk modem or equipment purchase is available. Standard Modems are available for Business or Residential End-users. Wireless capable Premium Modems are available for Business end-users only. Wireless capable Qwest Advanced Networking Modems are available for Residential end-users only. See modems.
Note that Installation Kits and their content may be Qwest branded and may include information that you may not want your end user to heed such as instructions on modem return to Qwest. To avoid any end user confusion, be sure to provide your end user specific, detailed and relevant instructions such as where to call for installation help, how to process modem returns, etc.
To review warranty information for Qwest modems, see Section 15 of the High-Speed Internet Subscriber Agreement posted at www.qwest.com/legal.
Qwest may disclose information in accordance with our Privacy Policy and the Subscriber Agreement. Qwest may disclose information to a governmental agency when permitted to do so by law, or if necessary to establish rights or obligations under this Agreement.
You assume total responsibility for use of the Service. Qwest exercises no control over and disclaims any responsibility for the content created or accessible using the Service and for actions taken on the Internet. Qwest recommends that the service not be used in high risk activities where an error could cause damage or injury.
MRCs and NRCs for Qwest broadband service are published in the Qwest High Speed Internet Rate Card. Contractual discounts and certain other rates are provided in your Agreement.
Note that the Qwest High Speed Internet Rate Card. includes all Broadband services available from Qwest, including some services that are not available under QWB. (See the Product Section of this PCAT to review available QWB services and speeds). When referencing a Rate Card:
3 Mbps downstream/640 Kbps upstream, 5 Mbps downstream/896 Kbps upstream, and 7 Mbps downstream/896 Kbps upstream speeds are all billed at the "Connection speeds up to 7 Mbps downstream/ up to 896 Kbps upstream speeds" rate. The connection speed that you may request provisioned is determined by your Loop Qualification response.
For installation orders that include new Qwest modems, note that there is one NRC for the modem itself and one NRC for modem/equipment shipping as listed in the Qwest High Speed Internet Rate Card.
All Qwest billing will be to you on assigned Summary Bills. Only QWB Services included on these Bills will be eligible for the QWB discount.
All services at the 'line item' (on the individual and summary bills) will be billed at the Qwest retail rate. On or about the final day of each month during the Term of the Contract, Qwest will review Customer's in-service Broadband Volumes at a Summary Bill level. Based on Customer's total in-service volumes, Qwest will calculate the appropriate discount and the appropriate earned discount will be applied as a credit to the following month's summary bill.
Partial month service will not be contemplated for discount. Only lines in service and billing on the final day of each month will be contemplated in the monthly credit amount which will be reflected on the following month's invoice.
The discounted Broadband Activation Fee Non Recurring Charge (NRC) is provided in your QWB Agreement. Except for the Activation Fee, all NRCs provided in the Qwest High Speed Internet Rate Card apply to QWB service.
All Monthly Recurring Charges (MRC) for the service are published in the Qwest High Speed Internet Rate Card. MRC Discounts are provided in your QWB Agreement.
QWB is offered only under terms and conditions and rates of a commercial Qwest Wholesale Broadband Service Agreement.
| Features | Benefits |
| Priced at incredibly competitive rates based on your volumes | You choose your discount structure at the time of QWB contract execution: Option A requires no volume commitment Option B allows you to pick your volume commitment and corresponding discount |
| Available to all Qwest wholesale customers | Whether you operate as a CLEC, Reseller, ISP, system integrator, enhanced service provider, service management company, or all of the above, QWB is available to you for administrative use or for use as elements or components your end-user offerings. |
| Available throughout Qwest's 14-state local service territory. | Our network offers blazing fast speeds at compelling rates in rapidly growing, geographically diverse market areas without the cost of buying or building field facilities. |
| Ordering via the GET process is easy and fast | The GET process provides a nearly retail level of individualized service and ordering. |
| Stand Alone Broadband service delivers a data line only option | QWB is the solution for users looking to reduce their monthly telecom spend while maintaining broadband access on dedicated facilities. |
QWB Services are appropriate for many of the high-speed connectivity needs of today's residential and business end-users, including:
If you are a new wholesale customer and are interested in doing business with Qwest wholesale, please visit the Prospective Customer Inquiry Form.
If you are an existing customer and need some assistance, contact your Qwest Sales or Service Manager. To identify your Qwest Account or Sales contact, visit the Qwest Wholesale Information Tool (QWIT).
QWB Customer Set up Process
Following contract execution, a team of Qwest QWB experts will work with you to:
Loop Qualification
You must perform Loop Qualification before ordering new QWB service to determine if, and at what speeds, broadband service is available at the end-user's location. Loop Qualification will qualify addresses for Qwest broadband only, and will return the highest speed available for that location. Loop qualification is available by:
Bulk Loop Qualification Process
To request Loop Qualification on more than 20 addresses, create and submit to Qwest spreadsheets as described below. Each spreadsheet may include up to 2000 standard or rural addresses and should be e-mailed to arcview@qwest.com.
Qwest will e-mail results to you within three business days. For each valid address, you will receive the following information:
QWB installation and repair intervals will be provided to you upon Qwest's receipt and processing of your order or repair ticket. For information regarding how to submit your complete QWB order, the Firm Order Confirmation (FOC) processes, and other Ordering information, see General Exchange Tariff (GET).
Deny/Restore
When Temporary Disconnection for Non-Payment is requested, your end-user's broadband Service will be interrupted and will not allow any Internet activity. There is no NRC to deny the broadband service. An NRC will be applied when service is restored. NRCs are published in the Qwest High Speed Internet Rate Card. To request temporary disconnection or restoral of Broadband Service, follow your normal QWB ordering process and indicate either Deny or Restoral on your Order Form.
Seasonal Service
Seasonal Service, also referred to as Vacation Service, allows you to interrupt the broadband service functionality while reserving the account and network faciltiies in Qwest's systems for later reactivation. This option:
To request Seasonal Service, follow the normal QWB ordering process and indicate either seasonal suspension or restoral on your Order Form.
Visit the Qwest Wholesale GET Process for additional information.
With QWB, you'll provide "Tier .5" installation, maintenance, and repair support to all end-users before submitting a repair ticket to Qwest.
Tier 5 support includes:
Additional product support is available at http://www.qwest.com/internethelp, or for easy reference type 'qwhelp.com' in your browser address field.
To submit a repair report for Tier 1+ support, call 888-777-9569
Note that charges will apply for certain maintenance, trouble isolation, and support services and if a technician is dispatched. Charges may be per technician, may vary depending on when services are performed (e.g., time of day and weekday, holiday or weekend), and may include a minimum charge regardless of the actual number of hours worked. If you report trouble, you must pay a maintenance of service charge if the trouble is not found in Qwest facilities or Qwest equipment or is found in customer equipment or systems. A dispatch charge also applies if: (A) Customer requests a service date change but fails to notify Qwest before the service date and Qwest technician is dispatched on the service date (will have to pay dispatch charge and Qwest will change the service date) or (B) Qwest technician dispatched for maintenance of service and no trouble is found in Qwest facilities (applies each time this happens). See the Qwest High Speed Internet Rate Card for rates and additional information.
Certain Qwest network upgrades or changes, including deployment of FTTN/P technology, may impact end-user's existing broadband functionality. Upon receipt of a trouble report, Qwest will endeavor to address or correct the reported broadband service interference issues.
In certain instances, Qwest may determine that the existing network configuration providing the broadband service to the end-user location is no longer compatible with the new network configuration. Resulting service interference cannot be corrected without a service change.
If Qwest determines that a broadband service change can correct the interference issue for speeds of 1.5Mbs or greater, if you choose, Qwest will change the existing broadband service to the equivalent IP based product.
On a monthly basis, Qwest will provide you billing information that will provide summary account detail as well as end-user sub-account information. Billing information is available in several different formats, including paper or electronic options, which you will specify during initial QWB setup. To discuss alternative formats or to change your specified format after initial QWB setup, please contact your Qwest Service Manager.
MRCs and NRCs billed in advance and usage and governmental charges, unless you are tax exempt, are billed in arrears. You will pay all billed charges by the due date set forth in your billing statement, as well as any Late Charge. You will be charged for each additional copy of your bill.
View all Qwest courses in the Course Catalog.
Qwest contact information is located in Wholesale Customer Contacts.
1. Will the QWB end-user receive a bill from Qwest?
Only the customer of record for all QWB services will receive a bill from Qwest.
2. Why aren't broadband Services in the tariff?
Effective November 16, 2005 companies providing high-speed Internet/Broadband access have the choice of continuing to provide terms and conditions that govern the service under FCC Tariff, or may use a Commercial Agreement. Qwest has made the decision to move, effective January 28, 2006 to a Commercial Agreement to govern Qwest High-Speed Internet/Broadband service.
Last Update: August 17, 2009
Qwest Platform Plus, QLSP, Qwest Choice DSL Deluxe, Qwest Choice DSL Premier, Qwest Commercial HSI Service Pro, Qwest Commercial HSI Service Pro Deluxe and Qwest Commercial HSI Service are Trademarks and Centron is a Registered Trademark of Qwest Communications International, Inc.
